Terms of Sales

Terms of Sales

These general conditions of sale govern all relations between the restaurent le Bristol, owned by Stéphanie Diruit whose Headquarters are located at 7 place Eugène Andrieu 80600 Doullens.

Email address: lebristol80@orange.fr
Phone number. sales department: 03 22 77 06 69
Establishment postal address: Restaurant le Bristol, 7 place Andrieu 80600 Doullens

In addition to this, you need to know more about it.

Prior to any transaction, the customer acknowledges having read them and expressly declares to accept them as soon as he ticks the box "I have read and accept the General Conditions of Sale".


Preamble

Article 1: object
Article 2: General
Article 3: Characteristics of the Products and Prices
Article4: Order
Article5: Payment
Article6: Delivery
Article 7: Reservation of Title and Transfer of Risks
Article 8: Right of withdrawal
Article9: Guarantee
Article 10: Customer relationship
Article 11: Protection of personal data
Article 12: Intellectual property
Article 13: Liability
Article 14: Force majeure
Article15: Applicable law / Complaints and disputes.

PREAMBLE

The Bristol restaurant specializes in catering for individuals or groups. All products sold are listed on the Site. The Site is accessible by the Customer 24 hours a day, 7 days a week and all year round except in the event of maintenance operations.

1. OBJECT

The General Conditions of Sale aim to describe the methods of distance selling of goods and services between Bristol and the Customer. They express all the obligations and rights of the Parties. The Customer has the option of saving and / or printing them.

 


2. GENERAL

2.1 Full legal capacity of the Client:
A Customer, under the General Conditions of Sale, is any natural person, aged at least 18 years or having the authorization of the authorized person on the date of the validation of his order. The Customer is a consumer who places his order on the Site.
It is recalled, for all practical purposes, that the sale of alcohol to minors under the age of sixteen (16) is prohibited (article L. 3342-1 of the Public Health Code).
By clicking on the icon of the Site "Pay my order", the Customer acknowledges having full legal capacity to engage under the General Conditions of Sale.

2.2 Fields of application, enforceability and duration of the General Conditions of Sale:
The Customer acknowledges having read the General Conditions of Sale and expressly declares to accept them. This acceptance will be given to each order as soon as the Customer has checked the box "I accept the General Conditions of Use and Sale".
In this sense, the Customer accepts without reservation all the stipulations provided for in these said Conditions, to the exclusion of all others.
The General Conditions of Sale are those in force on the Site on the date of validation of the order by the Customer.
The General Conditions of Sale are valid for the period necessary for the supply of the goods and services purchased, until the expiry of their guarantees.

2.3 Proof: Unless proven otherwise by the Customer, automatic registration systems are considered as proof of the nature, content and date of the sales contract.

2.4 Modification of the General Conditions of Sale:
Bristol reserves the right to adapt or modify the General Conditions of Sale at any time. In the event of a modification, the General Conditions of Sale in force on the day of the order will be applied to each order. Also, the Customer is invited to come and consult the Site regularly in order to keep abreast of the most recent developments.

 


3. PRODUCT FEATURES AND PRICES

3.1 Viewing the characteristics of products and services:
Le Bristol presents on its Site the products and services as well as their detailed descriptions allowing the Customer to know, before the final order is taken, their essential characteristics. The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, interference, cost of services and limitation of certain categories of products) and expressly accepts them without reservations. It is nevertheless specified that the photographs or graphic representations used to illustrate the products have no contractual character; in particular a difference in take-away presentation resulting from a modification of the packaging by the manufacturer or the supplier, without this in any way affecting the content.

3.2 Availability of products / validity of the offer:
The product offers and prices appearing on the Site are valid upon validation by the owner. Visible items may not be available at the restaurant, resulting from non-delivery, major causes, or stock depletion. Only the final validation of the restaurant commits it. It is nevertheless specified that the simple fact of adding a product in the basket does not constitute validation of the order. In other words, the product may become unavailable between the time of addition to the basket and the validation of the order by the Customer. The Bristol restaurant will make every effort to ensure the availability of the entire range of products and services offered. Otherwise, a replacement dish or a reimbursement or credit proposal will be offered to customers.

3.3 Price:
The prices indicated are those displayed on the site. The prices depend on the conditions of consumption. Take-away prices are inclusive of all taxes, as are the products consumed on site. The prices of the products and services presented on the Site are indicated in Euros all taxes included (TTC). They are applicable during the validation of the order by the Customer. Product prices do not include any bank charges linked to use or payment on the Site, particularly from abroad. Bristol would not be held responsible for the customer's bank charges. Prices are subject to French VAT and any change in the legal rate of this VAT will be reflected in the price of the products and services presented on the Site, on the date stipulated by the relevant implementing decree.

3.4Use of Bristol Coupons
Gift coupons are valid within the limit of available tables, only at the restaurant. They cannot be used for take out.

 

4. ORDER

4.1 Information
To make purchases on the Site, information will be requested from the Customer to continue their registration (title, first name, last name, date of birth, email address, address, postal code.) The Customer undertakes to provide true and sincere information. and to inform the bristol board of any changes concerning them. A summary of the information provided is presented to the Customer and an email with the information is sent to him. This information is necessary for the management of orders and the commercial relationship between Bristol and the Customer. Consequently, failure to provide the requested information is equivalent to renouncing the order. Le Bristol restaurant cannot be held responsible for any data entry errors and the consequences that may result from an order error validated by the customer. In this context, all the costs incurred for the order will be entirely the responsibility of the Customer.
When the contract is concluded by electronic means and that it relates to a sum equal to or greater than 200 €, the bristol board ensures the conservation of the contract for a period of 10 years from its conclusion when the delivery is immediate or from the delivery date when it is not immediate. The Bristol guarantees access at any time to the person who signed if the latter requests it by email or by going directly to the restaurant (proof of identity is required)

4.2 Validation of the order by the Customer
The Customer places his order in accordance with the indications on the Site. This is the subject of a summary which includes all the elements. The Customer then validates it by "clicking" on the "Accept" icon. Any unconfirmed order cannot be honored. Thus, the simple fact of adding a product in the basket does not constitute validation of the order.
Bristol recommends that the Customer keep a record of the data relating to his order on paper or on a reliable computer medium.

4.3 Electronic signature
The Customer acknowledges being fully informed of the fact that his agreement concerning the content of the General Conditions of Sale does not require a handwritten signature, insofar as the Customer orders the products and services presented therein online.
The "double click" associated with the procedure of authentication, non-repudiation and protection of the integrity of messages constitutes an electronic signature. This electronic signature has the value of a handwritten signature between the Parties.

4.4 Confirmation of the order by the Bristol board
The Bristol board confirms that the Customer's order has been taken into account by sending a first automatic e-mail. The sale will only be concluded from the confirmation of the order by sending a second automatic e-mail containing all the information that the Customer has communicated and in particular: the essential characteristics of the product ordered, the indication the price including tax, where applicable, any difficulties or reservations relating to the order placed. This validation can also be done by telephone. The Bristol
may ask the Customer for proof of identity and address. In this case, the order will only be confirmed upon receipt and validation of these documents. The time taken to prepare the order may be influenced by any delay in the transmission of this information. Any order not validated by the Bristol board is deemed to be canceled. It will be reimbursed.

The restaurant le bristol reserves the right not to confirm the order, in particular in the event of refusal of authorization of payment on the part of officially accredited bodies or in the event of non-payment of a previous delivery or payment dispute in during administration, in the event of a problem concerning the order received, in the event of an incomplete order, a foreseeable problem concerning the supply of the product, or in the presence of a withdrawal procedure initiated concerning one or more of the products ordered. GSR Ciel de Paris will inform the Customer by email. The lack of confirmation by the Bristol within these time limits can not be analyzed as valid confirmation and acceptance of the order.

 

5. PAYMENT

At no time may the sums collected be considered as a deposit or down payment.

5.1 Description of payment methods
5.1.1 Bank card
Bristol accepts credit cards, visa, mastercard, payment by electronic credit card (e-card). Payment for the order will be made at the time of validation of the order by the Customer.

5.2 Default of payment
The Customer guarantees that the means of payment used is valid and is not the result of a fraudulent transaction.


In the event of an order which has not been fully or partially paid for by the Customer, Bristol undertakes to inform the Customer by e-mail and to ask him to remedy it. In the absence of a response or solution within fifteen (15) days, the restaurants reserves the right in particular to refuse to fulfill an order, to cancel all pending orders or to suspend the Customer's account. In addition, bristol is authorized to suspend any order or any delivery in the event of refusal of authorization of payment on the part of financial organizations.

5.3 Securing means of payment
All banking transactions are carried out on the Site in a secure manner. Indeed, Bristol uses the SSL (Secure Sockets Layer) protocol of its provider Kanata, wix and stripe which encrypts information in order to protect all data related to personal information and means of payment.
The information communicated when placing the order (card number and validity date) will not be stored on the Bristol servers. To increase security, the Customer must communicate this information to each new order.

5.4 Invoice
The invoice is established with each shipment. The Customer has the option of requesting a paper edition of his invoice from the Sales Department.

 

6.Take away meals

The products are to be withdrawn by the Customer during the ordering process. The Customer therefore undertakes to receive the products at the address indicated on the order form. Bristol does not deliver to your home.
It is the Customer's responsibility to verify the accuracy of the information entered before confirming the order. In the event of an error in the wording of the recipient's contact details (in particular name, first name, street number and name, postal code, city name, telephone number or e-mail address), Bristol cannot be held responsible for the impossibility in which it could be to deliver the order. Bristol reserves the right to refuse to place an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute remains.

In addition to this, you need to know more about it.

 

7. RESERVE OF OWNERSHIP AND TRANSFER OF RISKS

It is agreed that the products which will be delivered and invoiced to the Customer will remain the property of the restaurant le bristol until full payment of their price. Failure to pay may result in the bristol board claiming the products. The above provisions do not preclude, from the taking over of the order for the benefit of the Customer, the risk of loss or deterioration of the products as well as damage. that they could cause after the reception.

 


8. RIGHT OF WITHDRAWAL

8.1 The right of withdrawal
Article L121-20 of the Consumer Code states that any consumer has a period of seven (7) clear days to exercise his right of withdrawal, without having to justify reasons, nor to pay penalties.

8.2 Exercise of the right of withdrawal
Bristol recommends that Customers who wish to exercise their right of withdrawal on a reservation or an order make the request in writing by email or by using the contact form on the site.

8.3 Conditions for returning Products
in the case of perishable products, no product can be returned after taking charge of the order by the customer. The customer becomes solely responsible for the products withdrawn.

8.4 reimbursement
In the event of exercise of the right of withdrawal, the Bristol is required to reimburse the benefit of the Customer of the sums it has paid, without penalty provided that the request is made 2 hours before the order is withdrawn. The reimbursement is due in a maximum period of thirty (30) days following the date of dispatch of the product by the Customer.

 

9. GUARANTEE

bristol undertakes to deliver goods or services to the Customer in accordance with their request.

 

10. CUSTOMER RELATIONSHIP

For any question, information or complaint, the card is available to the Customer:
by telephone on 303 22 77 06 69 (price of a local call from a landline)
By email: lebristol80@orange.fr
By mail to the following address: Restaurant le bristol, 7 place Andrieu, 80600 Doullens
 


11. PROTECTION OF PERSONAL DATA

11.1 CNIL and GDPR declaration
In accordance with the provisions in force, the Customer has the right to access, rectify or oppose the personal data collected which concerns him. These rights can be exercised from the Site or by letter addressed to Bristol, at the following address: Restaurant le bristol, 7 place Andrieu, 80600 Doullens

11.2 Use of personal data
By using the website, the Customer consents to the use by Bristol of personal data concerning him and which he has communicated, or which are collected through the operation of the Site. These data are necessary so that the restaurant le bristol can process the Customer's orders and provide the various services offered. The Customer can accept that the Bristol of Paris can send him information and promotional offers.
The Customer can modify the authorizations that he has communicated at any time by contacting the Sales Department electronically. The Customer may in particular at any time unsubscribe from newsletters or refuse any commercial solicitation by clicking on the unsubscribe link appearing on the message.
The bristol collects via the operation of the site information concerning in particular the purchases of the Customer and the pages of the Site which interest him the most, and this in order to establish analyzes allowing to adapt and personalize its offers.

11.3 Cookies
the restaurant Le Bristol automatically collects information relating to the Customer through cookies allowing the Customer's navigation within the Site to be followed. Cookies are alphanumeric identifiers transferred to the hard drive of the Customer's computer via his Internet browser and which allow the restaurant to recognize this browser and thus offer the Customer more innovative and attractive functions. The Customer can however configure his computer to oppose the recording of cookies.

11.4 Newsletter
If the Customer accepts it when registering or subsequently at any time by connecting to this same section, he will receive promotional offers. The Customer has the possibility to unsubscribe on request.

 

12. INTELLECTUAL PROPERTY

Any deterioration, as well as, in the absence of authorization, any reproduction, downloading, copying, modification, commercial use, total or partial, of the various elements of the Site (in particular the editorial content and the photos) are prohibited and expose its or its perpetrators to prosecution. The General Conditions of Sale do not authorize the reproduction, modification or commercial use of the various elements of the Site.

 


13. RESPONSIBILITY

13.1 General
The detailed product sheet is the only contractual source.

13.2 Operation and use of the Site
Bristol is only bound by an obligation of means with regard to the functioning and continuity of the Site. Bristol can in no way be held responsible: for the speed of access to the Site from other websites, the speed of opening and consultation of the pages of the Site, external slowdowns, suspension or inaccessibility service, fraudulent use by third parties of all information made available on the Site.
for facts due to a case of force majeure as defined in article 16, breakdowns and technical problems concerning hardware, programs, Internet network software that may, if necessary, lead to suspension or termination of service. if the service offered by the Site proves to be incompatible or malfunctions with certain software, configurations, operating systems or equipment of the Customer.
The Customer is solely responsible for the use he makes of the service and cannot hold GSR Ciel de Paris responsible for any complaint and / or procedure made against him. He undertakes to take his personal responsibility for any complaint and / or procedure brought against GSR Ciel de Paris and which is related to his use of the service.
Bristol reserves the right to make any changes and improvements to its services that it deems necessary or useful and will not be liable for any damage of any kind that may arise as a result. In addition, the restaurant le bristol reserves the right, without notice or compensation, to temporarily or definitively stop a service or all the services offered by it on the Site. He will not be responsible for any damage of any kind that may arise as a result.

13.3 External link
The Site may contain hypertext links to other websites. Bristol does not make any commitment concerning any other Internet site to which the Customer could have access via the Site and is in no way responsible for the content, operation and access to these sites.

13.4 Illegal content / Good morals
Any action by the Client which aims to restrict or prevent another client from using or benefiting from the Site is strictly prohibited. Bristol reminds that the Customer may only use the Site for legal purposes and that he is prohibited from publishing or transmitting through the Site any unlawful, harmful, defamatory, pornographic, hateful, racist or otherwise harmful material. human dignity. In the event that Bristol is informed of the presence of illegal content on the Site, it would be entitled to immediately delete the content, also reserving the right to take all necessary measures to ensure that its rights are respected. Bristol is entitled to electronically monitor posted documents and public areas of the Site to verify their compliance with the above requirements. It is also prohibited to collect or store personal information about other customers.

 

14. FORCE MAJEURE

Force majeure events are those which are unforeseeable, irresistible and external and make it absolutely impossible to execute the sales contract under the conditions provided for.
All events of force majeure, defined by regulations and case law constitute a cause of suspension or termination of the obligations of the restaurant le bristol, if the event continues beyond one (1) month. The restaurant can not be held responsible for the breach of the contract concluded in the event of the occurrence of one of the aforementioned events.

 

15. APPLICABLE LAW / COMPLAINTS AND DISPUTES

The General Conditions of Sale are subject to French law.
In the event of litigation, the Customer may submit complaints to the Bristol Commercial Department in order to seek an amicable solution. In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, in particular Amiens.